
How AMEX uses AI to improve efficiency: 40% less escalation, 85% more travel assistance
Join our daily and weekly newsletter for the latest updates and exclusive content on industry-leading AI coverage. learn more American Express is a huge multinational company with approximately 80,000 employees. As you can imagine, whether they’re dealing with Fritz laptops, whether they’re struggling with WiFi access. But as everyone knows firsthand, interacting with it, especially…